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 Service level Agreement for Electronic Services

​In line of the directives of the Ministry of Finance to upgrade the services it provides to its audiences in accordance with the duties and responsibilities entrusted to it and in accordance with the directives of the honorable leadership to do the best things that would provide the service to the Ministry's clients in the easiest, simplest way and with fast speed so the Ministry is very keen to provide electronic services through the Ministry's portal, as well as smart devices, to facilitate and speed up the completion of transactions of official beneficiaries through using these electronic services of the Ministry.

 Privacy and Confidentiality of Information
The Ministry of Finance puts the confidentiality of beneficiary information, on all its services, at the top of the priority list. The Ministry works hard to provide high-quality services to all beneficiaries through the Service Level Agreement.

Standards of electronic services for government agencies
Type of Request

Expected time to close the request​

Payment Orders Inquiry


Compensation for the facilities
​Inquiry Service for General Department of Expenditures Auditors
Inquiry Reguler Allowances & Subvention
Uploading Annual Allowances and Subvention Disbursement Justifications Service
​3-5 working days​​
Follow-up transactions
Verifying Employees Documents​

Alternative channels for service: Please Click here
​To review the Performace Dashboard Click here​
Assistance and support
In the case of non-response to the beneficiary according to the specified amount of time, the beneficiary can contact and escalate via e-mail :

Last Update : 2/12/2024 8:10 PM