In order to achieve one of the most important values of the Ministry of Finance represented in transparency, this page comes out of the Ministry's keenness to provide distinguished services with quality and effectiveness in order to reach institutional excellence, by sharing the opinion of the beneficiaries of the Ministry's services internally and externally and receiving their comments, to improve and develop them to achieve their satisfaction and aspirations.
Customers’ Satisfaction Across All Communication
Channels
Month
| Overall communication from Comprehensive Service Center (Eitamed) Channels
|
---|
January 2025
| 85%
|
February 2025
| 85%
|
March 2025
| 85%
|
April 2025
| 89%
|
May 2025
| 87%
|
June 2025
| 90%
|
July 2025
| 91%
|
August 2025
| 88%
|
Average
| 87%
|
Month
| Overall Communication from Comprehensive Service Center (Eitamed) Channels
| Number of Received Complaints
|
---|
January 2025
| 80647
| 91
|
February 2025
| 67045
| 98
|
March 2025
| 58622
| 81
|
April 2025
| 83636
| 94
|
May 2025
| 103356
| 119
|
June 2025
| 87373
| 50
|
July 2025
| 177220
| 83
|
August 2025
| 179260
| 518
|