​​In order to achieve one of the most important values of the Ministry of Finance represented in transparency, this page comes out of the Ministry's keenness to provide distinguished services with quality and effectiveness in order to reach institutional excellence, by sharing the opinion of the beneficiaries of the Ministry's services internally and externally and receiving their comments, to improve and develop them to achieve their satisfaction and aspirations.

Customers’ Satisfaction Across All Communication Channels​

Month
Overall communication from Comprehensive Service Center (Eitamed) Channels​
​January 2025
​85%
 February 2025
​​85%
March 2025
​85%
April 2025
89%​
May 2025
​​87%
June 2025
90%
July 2025
​91%​​
​August 2025
​88%
Average
​87%



Month ​ ​
Overall Communication from Comprehensive Service Center (Eitamed) Channels
Number of Received Complaints ​
​January 2025
​80647
​91
​February 2025
​​​67045
​​​​98​
March 2025
58622
81
April 2025
83636
​​94
May 2025
103356
​119
June 2025
87373 
50
July 2025
177220
​​83
​​August 2025
​179260
​518