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Digital Experience (DX)
The overall perception and interaction users have when engaging with digital products, services, platforms, or channels.
Beneficiary Cross Channel Experience
The overall interaction and continuity that beneficiaries experience when they engage with multiple channels or platforms such as website, mobile app, or social media accounts.
B2C Beneficiary Experience
The experience while and after using the service and further interactions.
Post Qualification
After selecting the best quotation, the government entity shall verify that the bidder has the necessary qualifications and capabilities to carry out the work or secure the purchases before awarding the contract.
Date of Opening Offers
Examination date of all offers that have been received by the government body and in the presence of the competitors and the values of the offers should be announced publicly to ensure transparency.
User Experience (UX)
The overall experience that users have when interacting with a product, system, or service, aimed at ensuring that the user’s interaction is meaningful, efficient, and satisfying.
Beneficiary Experience
The general perception and feelings of the beneficiary regarding the services provided, based on their interactions and experiences, and what is reflected in the beneficiary's sense of satisfaction with the quality and effectiveness of this experience.
B2B Beneficiary Experience
The overall interactions and satisfaction that businesses have when engaging with products, services, or solutions.
Market Segmentation
The process of dividing a market into distinct groups of consumers with similar needs or characteristics.
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