Service level Agreement for E-Services

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​In line of the directives of the Ministry of Finance to upgrade the services it provides to its audiences in accordance with the duties and responsibilities entrusted to it and in accordance with the directives of the honorable leadership to do the best things that would provide the service to the Ministry's clients in the easiest, simplest way and with fast speed so the Ministry is very keen to provide electronic services through the Ministry's portal, as well as smart devices, to facilitate and speed up the completion of transactions of official beneficiaries through using these electronic services of the Ministry.

Privacy and Confidentiality of Information

The Ministry of Finance puts the confidentiality of beneficiary information, on all its services, at the top of the priority list. The Ministry works hard to provide high-quality services to all beneficiaries through the Service Level Agreement.

Standards of electronic services for government agencies

i
Type of Request
Expected time to close the request​
1
Payment Orders Inquiry
​Immediately​
2
Inquiry Reguler Allowances & Subvention
​Immediately​
3
Verifying Employees Documents
​Immediately​
4
Compensation for the facilities
​Immediately​
5
Inquiry Service for General Department of Expenditures Auditors
​Immediately​
6
Uploading Annual Allowances and Subvention Disbursement Justifications Service
​3-5 working days​​
7
Follow-up transactions
​Immediately​
Last Modified Date: At Saudi Arabia Time
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