In order to achieve one of the most important values of the Ministry of Finance represented in transparency, this page comes out of the Ministry's keenness to provide distinguished services with quality and effectiveness in order to reach institutional excellence, by sharing the opinion of the beneficiaries of the Ministry's services internally and externally and receiving their comments, to improve and develop them to achieve their satisfaction and aspirations.
Customers’ Satisfaction Across All Communication Channels
i
Month
Overall communication from Comprehensive Service Center (Eitamed) Channels
1
August 2025
88 %
2
July 2025
91 %
3
June 2025
90 %
4
May 2025
89 %
5
April 2025
87 %
6
March 2025
85 %
7
February 2025
85 %
8
January 2025
85 %
i
Month
Overall Communication from Comprehensive Service Center (Eitamed) Channels
Number of Received Complaints
1
January 2025
80647
91
2
February 2025
67045
98
3
March 2025
58622
81
4
April 2025
83636
94
5
May 2025
103356
119
6
June 2025
87473
50
7
July 2025
177220
83
8
August 2025
179260
518
i
Report
Last Modified Date: At Saudi Arabia Time